King George Hospital

King George Hospital 2024-03-19 Person 1 5 0

I was taken to hospital via ambulance at 3pm. I was in agony with potentially a dislocated knee. I was left in the corridors all night. The only thing I was given was pain relief twice, once in ambulance and 2nd at hospital. When it came to handover around 8pm at which point no blood had been taken and no dr had seen me. As the handover was being done I saw clearly that my file was not in the pile as they spoke to everyone else but me during handover. I raised this with the nurse to which he replied the other nurse has it as the pile he was carrying was to heavy. I called the nurse who had taken my file and told her to put it in the correct position off the que. I said bloods hadn’t been taken and she lied to my face that they already had taken them and it was logged in the system. I asked her to show me a printout to which she was dumbfounded. She then went and came back after an hour and said she could see my blood results on the computer, which was a lie. I told her to show again dumbfounded and she said she would call her line manager. After a few hours a nurse came to take my blood. I said it’s already done isn’t he said “no”. The previous nurse had lied to my face or someone had uploaded the wrong information. Finally when a dr approached me at around 10.3-11 she said she wanted to do a xray and is waiting on blood work. She gave me some antibiotics just incase of infection. I had the xray and was given the all clear for any dislocated bones. When the bloods finally came back they were also free from any infection. I was given crutches and a course of antibiotics just in case there is a infection which baffled me. Why give antibiotics if there is no infection. I was then discharged at 5am the next morning from when I had come in. I was left in the corridor all afternoon, night and morning. I was not given a bed or cubicle. I couldn’t walk and needed a nurse to get me a wheelchair several times again all 3 nurses said they will be back. I said I’m gonna urinate on the floor infront of everyone still no care. It’s only when my cousin came and found a chair and took me to the toilet. This was such a traumatic experience I never want to visit kings again.

Everything needs to be done better. Nurses need to actually give a damn about patients. I hope when they need treatment they get treated the same. Absolutely disgusting behaviour from all involved.

King George Hospital 2024-03-19 Person 4 5 0

Because of the way I was treated, everyone that attended to me were friendly and caring. They explained to me about my sickness and gave me the hope that I will be fine.

Nothing

King George Hospital 2024-03-19 Person 1 5 0

Sat in for 17 hours in waiting area. Terrible communication. NHS doing this intentionally so no patient dare to come to hospital. Total disgrace how this system is being run. Hospital sent off to see gp. Gp has no appointments.

Your system need overhaul. Stop paying expensive managers who are destroying NHS insted invsest on front line staff

King George Hospital 2024-03-19 Person 5 5 0

I was treated with alot of respect and dignity ,I was involved in my treatment all the way throughout my stay in Rafting .

There was some important information left out on my discharge letter and hopefully when I return to work it can be corrected

King George Hospital 2024-03-19 Person 5 5 0

Everybody was totally committed to above and beyond care and attention.

Really couldn't find fault.

King George Hospital 2024-03-19 Person 5 5 0

Excellent service, quick and easy

Na

King George Hospital 2024-03-19 Person 4 5 0

They all showed care

None

King George Hospital 2024-03-19 Person 1 5 0

Very poor service very dirty hospital

Waited 9 hours so a very serious emergency. Very surprised I’m alive right now to write this

King George Hospital 2024-03-19 Person 2 5 0

Although I was treated, there were huge delays. While I understand an A&E department is busy aside from one nurse and a healthcare assistant, all others were unhelpful in keeping me updated. My wife who was with me did seek updates but at all times she was made to feel a nuisance. On one occasion I went to get an update and I was treated poorly by the nurse in charge ( Renata I believe his name was) . While it was later explained to me I was to remain in my isolation room as I had flu, I was brushed off by Renata saying I had to go back to my room and not come out. He told me he would come to see me. Needless to say he did not come to see me. I was very well treated by the two nurses who saw me initially (a Filipino lady whose name I did not get and an Irish male nurse, Kieran I believe). I was also very well treated by a health care assistant who took observations from me over the 10 hours or so I was in A&E. Unfortunately I don't remember his name.

Mainly to be kept updated.

King George Hospital 2024-03-19 Person 1 5 0

Very poor service, doctors and nurses treating patients like animal not human and started arguing when asked questions.

Please speak to patiend with respect and kindness. Show some empathy.